This Privacy Policy explains how Samai Hidro collects, uses, shares, and protects personal data when you use samaihidro.com and its related pages (the "Site"), or when you contact us. By using the Site, you accept this Policy and our Terms & Conditions.
1. Who we are and how to reach us
Data controller: Samai Hidro, Santiago del Estero Province, Argentina.
Email: info@samaihidro.com
2. Data we collect
Data you provide: name, email address, phone/WhatsApp number, company, country, and the content of messages you send through forms, email, or WhatsApp.
Automatic data: device and browser information, IP address, general location, pages visited, timestamps, referral URLs, and similar analytics data, collected through cookies or equivalent technologies.
Third-party sources: our communications and hosting providers (for example, email and WhatsApp) may provide us with metadata necessary for message delivery.
We do not intentionally collect sensitive data through the Site.
3. How we use the data
- To respond to inquiries, demo requests, and support requests.
- To operate, protect, and improve the Site (including analytics and troubleshooting).
- To send updates or marketing communications when you've given your consent (you can unsubscribe at any time).
- To comply with legal obligations and enforce our Terms & Conditions.
4. Legal bases for processing
Depending on your location, we rely on one or more of the following: consent, performance of a contract or pre-contractual steps, legitimate interests (for example, security, analytics, and business communications), and legal obligations.
5. Cookies and similar technologies
We use essential cookies for the Site to function and may use analytics cookies to understand usage and improve performance. Where required by law, we will request your consent for non-essential cookies. You can manage cookies through your browser settings; disabling some of them may affect Site functionality.
6. Sharing your data
We share personal data with: (a) service providers and data processors (hosting, email, analytics, security), (b) professional advisors (legal and accounting), and (c) authorities when required by law. We do not sell your personal data.
7. International transfers
We may process and store data outside your country of residence (including outside Argentina). We take reasonable measures to protect data during transfers, subject to applicable law and the contracts in place with our providers.
8. Data retention
We keep data only for as long as necessary for the purposes described and to comply with legal, accounting, or reporting obligations. Indicative periods:
- Inquiry records: up to 24 months from the last interaction.
- Operational records: up to 12 months.
- Communications subscription records: for as long as you remain subscribed (and a record of unsubscribing in case of cancellation).
9. Your rights (Argentina and other jurisdictions)
Under applicable law, you may access, rectify, update, delete, or object to certain processing of your data, and withdraw consent when processing is based on it. To exercise your rights, email us at info@samaihidro.com.
Under Argentine Law No. 25,326 on the Protection of Personal Data, data subjects may exercise their right of access at intervals of no less than six months, unless they can show a legitimate interest. You may also file complaints with the Agencia de Acceso a la Información Pública (AAIP), the data-protection supervisory authority in Argentina.
10. Security
We implement reasonable technical and organizational measures to protect personal data. No method of transmission or storage offers 100% absolute security.
11. Minors
The Site is not directed at individuals under 18 years of age. If you believe a minor has provided us with personal data, please contact us so we can remove it.
12. Links and communications with third parties
The Site may include links to third-party services (for example, WhatsApp). Their privacy practices are governed by their own policies. Communications sent through those services are subject to their respective terms.
13. Changes to this Policy
We may update this Policy at any time. The last-updated date reflects when changes were made. Material changes will be highlighted on the Site when appropriate.
14. Contact
Questions or requests: info@samaihidro.com